No, you do not need to provide parent volunteers on Picture Day. We create the picture day schedule for you and provide a Picture Day Leader that will greet the teachers and check in all classes as they come down at their scheduled time. This helps to ensure minimal time outside of the classroom

Yes, all staff members that have a student attending the same school site will receive 50% off their student’s order.

We understand the value of exceptional customer service, so we've set up a dedicated phone line just for parents to contact us with any questions or concerns. We appreciate your feedback, as it helps us to improve and answer queries as promptly as possible.

Yes, all staff members who have their pictures taken will receive a complimentary Staff Picture Package.

If your student was absent for their Fall portrait, they can have their picture taken on Absentee Picture Day or on a Make-Up Day. Unfortunately, we do not offer an Absentee or Make-Up picture day for Spring or Promotion portraits.

Our standard processing time is 2-3 weeks, and most orders are shipped to your home via USPS.

Yes, you can. Your student will receive a QR code during their original picture day which you can use to scan and view their photos, once available. You will also receive a second chance proof after picture day, including a preview of your student's image and instructions to order online. Please keep in mind, all orders placed after picture day or with a second chance proof will be shipped to your home and will include a shipping and handling fee.

The free ship to school windows are one week after the initial picture day and again, for one week after the scheduled make up picture day. All orders placed outside of these timeframes will be shipped home.

Receive a high-resolution digital download of your favorite pose! The image is 2400x3000 pixels, providing excellent quality for various uses. Despite the file size and a DPI of 72, these images are perfect for printing and digital use. What You Get: -High-Resolution Image: 2400x3000 pixels, ideal for printing up to 16x20 inches without losing quality. -Versatile Use: Perfect for social media, digital albums, and personal prints. -Instant Access: A download link will be emailed to you immediately after checkout. Understanding DPI and Resolution: DPI (Dots Per Inch): The DPI setting of 72 is standard for digital images and does not affect the print quality. The high pixel dimensions ensure your images are sharp and clear. File Size: Our images are compressed to ensure quick downloads without compromising on quality.

You may use your student's online code to combine multiple student orders into a single cart by entering their online code using the "View Another Gallery" option at the top of the checkout page.

Class composites do get delivered at a later date, once we have completed all make up day photos and the school has proofed the class pictures. Please note that they are not included in the original picture package order delivery. If you have questions about your class composite photo delivery, please contact our Customer Service Specialists for more information, 909-606-5118.

Portraits are typically available to purchase for up to 12 months after the picture day. Images that are past that time frame will no longer be available. If you are unsure about whether the images you are looking for are still available, please contact our Customer Service Specialists for more information, 909-606- 5118.

You may contact us to place your order over the phone if you would like to pick it up at our office in Chino, CA. Our address is 14808 Central Ave. Chino, CA 91710

Yes, we do! We offer a Family Discount to families with 3 or more children. Please contact our Customer Service Specialists for more information, 909-606-5118 and to receive your discount code.

Please check the “PICKUP AT:” section of your order receipt. Depending on the method selected, your order will either be shipped to your student’s school or your home address entered.

The free digital download should be added to your cart prior to checkout and a specific image will need to be selected at that time. If it was not added to your cart during the ordering process, you may contact us to have it added to your order.

You should have received the link to access your digital download shortly after your purchase via email, from: no-reply@imagequix.com. If you are still unable to locate the email with your digital download link, you may contact us and we can resend it to you.

Portraits are typically available to purchase for up to 12 months after the picture day. Images that are past that time frame will no longer be available. If you are unsure about whether the images you are looking for are still available, please contact our Customer Service Specialists for more information, 909-606-5118.

Yes, of course! Our goal is that you will fall in love with your portraits, but in the event that you are not satisfied, we offer a 100% satisfaction guarantee on all of our portrait packages. Your child may have had a "bad hair day" or a lunchtime spill on picture day. We can try to schedule another picture on Absentee Picture Day or on a Make-Up Day. However, in the end, if the portrait just wasn't "right", we will offer a full refund.

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If you are not satisfied with your student's portrait, then you are more than welcome to send them to Make Up Day for a retake. Please coordinate with your student's teacher or the school office to ensure that your student is excused from class on Make Up Day. Please contact your student's school or contact our customer service team for detailed information about Make Up Day: (909) 606-5118 cservice@schoolportraitsonline.com

For the first 7 days your student's portrait is available online, you are eligible for free shipping to the school. This offer expires at 9PM on the expiration date. Please ensure that you have signed up for gallery notifications to receive notifications about the free shipping offer. Afterwards, you will be charged the shipping fee to send your order home. If you believe you are being charged for shipping in error, please email customer service: cservice@schoolportraitsonline.com

Today is picture day, how can I order? We are no longer doing pre-orders! No money is due on picture day, and no one is required to buy anything in order to be photographed. Now, you can view your student’s portraits BEFORE you buy. About 7 days after picture day, we will upload your student’s portraits to their online gallery. To be notified as soon as the portraits are available, log in here with your student’s First and Last Initial followed by their Student ID number, then enter your email address and make sure to click “allow gallery notifications.”

Images are available for up to 12 months.

For cash or check payments, you can turn in your payment on picture day using the order form that was provided to your student. If you are placing a late order or would like to pay with a Debit/ Credit card, please contact our Customer Service Specialists and they will be happy to assist, 909-606- 5118.

We hold portraits for up to 12 months after the picture day. If you would like to place an order for last year's portraits, or any prior year, please contact customer service directly: (909) 606-5118 cservice@schoolportraitsonline.com

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